Refund and return policy – VogelKaufen

At VogelKaufen we attach great importance to the satisfaction of our customers. We therefore want to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with your product or there are problems with the delivery, we offer you various options for a refund or return.

To request a refund or return, please contact our customer service within 14 days of receiving the product. Our friendly and knowledgeable team will be happy to help you and explain the refund or return process.

Please note that certain conditions apply to refunds or returns. The product must be in an unused and undamaged condition and returned in its original packaging. You must also be able to present proof of purchase. We reserve the right to inspect the condition of the returned product before authorizing a refund or return.

In the event of a refund, the purchase price will be refunded to the payment method originally used. Please note that the processing time for a refund may vary depending on the payment method. However, it usually takes around 5-7 working days for the refund to be credited to your account.

In the event of a return, we will bear the shipping costs for returning the product. As soon as we have received the product and checked its condition, the purchase price will be refunded.

Please note that we cannot offer refunds or returns for personalized or custom-made products unless the product has defects or damage.

We hope that you are satisfied with your purchase at VogelKaufen. However, if you have any questions or problems, please do not hesitate to contact our customer service. We always endeavor to find a solution for you.

Our team of experts consists of veterinarians who look after the welfare of the animals and ensure that they are raised in a safe and healthy environment. We work closely with breeders who raise their animals with great care and love. At VogelKaufen you can be sure that you will receive an animal of the highest quality.

Our range includes a variety of bird species, including parrots, parakeets, canaries, finches and many more. We also have a wide selection of reptiles, such as snakes, lizards and turtles. All our animals are regularly examined by our vets to ensure that they are healthy and free from disease.

At VogelKaufen, we attach great importance to the protection of animals and compliance with all applicable laws and regulations. We work closely with the relevant authorities to ensure that all the necessary permits and paperwork are in place to guarantee the legal sale and transportation of the animals.

Our aim is to offer you a seamless and secure shopping experience. Our customer service team is always available to answer your questions and help you choose the right animal. We also provide comprehensive information on animal care and husbandry to ensure that you can provide the best possible care.

We are proud of the fact that we already have many satisfied customers who have placed their trust in us. Read the reviews and testimonials from our customers to see for yourself the quality of our animals and our excellent service.

We look forward to helping you choose your new animal companion and providing you with a wonderful shopping experience at VogelKaufen.

2. refund guidelines

At VogelKaufen we strive to offer you high quality animals. However, if for any reason you are not satisfied with your purchase, we will offer you a refund according to the following guidelines:

2.1 Entitlement to reimbursement

To be eligible for a refund, you must meet the following criteria:

• The reason for the refund must be reported within 7 days of receipt of the animal.
• The animal must be in the same condition as at the time of dispatch.
• You must be able to present the proof of purchase or the order number.

2.2 Refund procedure

To request a refund, please contact our customer service at support@vogelkaufen.com. Please state your order number and the reason for the refund. Our customer service will check your case and give you further instructions on how to return the animal if necessary. Please note that the shipping costs for returning the animal must be borne by you.

2.3 Refund period

After receiving the returned animal and checking its condition, the refund will be processed within 14 days. The refund will be made to the original payment method used for the purchase.

We understand that sometimes the unexpected can happen and you may need to request a refund for your purchased pet. Our refund policy is designed to help you through this process and ensure that you are satisfied.

However, we ask for your understanding that we have certain conditions to prevent abuse and fraud. By ensuring that the animal is returned in the same condition as it was sent, we can ensure that our customers receive high quality animals.

So if you need to request a refund for any reason, please make sure you do so within the specified time period and provide the required information. Our customer service team will be happy to help you and make the process as smooth as possible.

3. return policy

At VogelKaufen we want to make sure that you are satisfied with your purchase. For this reason, we offer you the option of returning the animal if it does not meet your expectations. Please note the following guidelines for returns:

3.1 Return authorization

You can return the animal if one of the following criteria is met:

• The animal has health problems that were not detected at the time of shipment.
• The animal does not match the description in the ad.
• The animal exhibits behaviors that are not consistent with the specified breed or species.

3.2 Return procedure

To request a return, please contact our customer service department at support@vogelkaufen.com within 7 days of receiving the animal. Enter your order number and the reason for the return. Our customer service will check your case and give you further instructions on how to return the animal. Please note that the shipping costs for returning the animal must be borne by you.

3.3 Return period

After receiving the returned animal and checking its condition, the return will be processed within 14 days. You will either receive a refund or the option to exchange the animal for another one, depending on your preference.

We would like to point out that returns are only possible within a certain period of time. After the 7-day period following receipt of the animal, a return is no longer possible, unless there are health problems that were not detected at the time of shipment.

To ensure that the animal is returned in good condition, we ask you to pack and protect it appropriately. This ensures that the animal does not suffer any damage during the return shipment. Please note that we are not responsible for any damage that occurs during the return shipment.

If you opt for a refund, you will be refunded the full purchase price of the animal. The refund will be made to the payment method originally used. If you decide to make an exchange, we will endeavor to offer you an animal that meets your requirements. If this is not possible, you have the option of selecting an animal from our range.

We ask for your understanding that, for reasons of hygiene, we cannot accept the return of animals that have already been in your possession. We want to ensure that all the animals we sell are in good condition and pose no potential health risks to other customers.

If you have any further questions or are unclear about our returns policy, our customer service staff will be happy to help. We are committed to providing you with the best possible service and ensuring that you are satisfied with your purchase from VogelKaufen.

4. contact us

If you have any further questions about our refund and returns policy, please do not hesitate to contact our customer service team at support@vogelkaufen.com. We are at your disposal and will be happy to help you.

Our customer service team consists of experienced employees who are on hand to answer all your questions and concerns regarding the purchase of birds. You can reach us by e-mail, telephone or via our contact form. Our aim is to provide you with the best possible service and to ensure that you are satisfied with your purchase from us.

If you have any questions about specific bird species or require information about our breeders, our experts will be happy to help you. They can give you detailed information about the different bird species, including their characteristics, needs and care requirements. Our aim is to ensure that you make the right choice and find a bird that suits you and your lifestyle.

Our customer service team is also there for you if you need help with your order, payment or delivery. We can help you choose the right bird cage, suitable bird food and accessories. Our aim is to ensure that you have everything you need to provide your new feathered friend with a happy and healthy home.

We take your feedback and suggestions seriously and are always striving to improve our service. So if you have any suggestions for improvement or would like to share your experiences with us, please do not hesitate to contact us. We value your feedback and use it to continuously optimize our service.

Our customer service team is available for you Monday to Friday from 9:00 to 18:00. We endeavor to answer your inquiries as quickly as possible and to offer you the best possible service. So don’t hesitate to contact us if you have any questions or need help.

Thank you for your interest in Vogelkaufen.com and we look forward to helping you find the perfect bird for your home.